You received a RePack delivery?
Well done! Now you just have to send it back. Worry not, we'll tell you everything.
Start by choosing your situation below!
.png)
"I received an order in a RePack and I would like to return it"
- Remove the label with your own address on it
- Fold the RePack following the creases
- Make sure the little flap with our address is out and visible
- Drop it for free in any mailbox in the world!
What's next? We will collect all the returned RePacks, clean them and give them a new life for a new delivery!
.png "WIP (4)")
"I want to return a product to the store I shopped at"
- Remove the label with your own address on it
- Consult the e-commerce return instructions
- Use the included sealing sticker to seal the RePack
- If there's no sealing sticker, use paper tape or normal tape but nothing too strong!
- Make sure the little flap with RePack address is NOT visible, otherwise it will mess up your return!
- Attach the e-commerce return label on the RePack
- Follow the e-commerce instructions to find the closest drop-off point
How does RePack work?
① Your products are packed and shipped in a RePack.
② After receiving your products, you return the empty RePack by dropping it for free, in any mailbox in the world.
③ The returned RePack is cleaned and reused for future deliveries, reducing waste and CO2 emissions!
Curious about RePack’s sustainability impact?
Why does returning RePack really matter?
RePacks are strong enough to last at least 40 cycles and every time they are returned, they remove the need to produce new packaging! That’s why we need you to play your part and return your RePack, so another person like you will receive their products in it, keeping the reuse-party going!
Why is reusable better than disposable packaging?
No matter if it’s made of plastic, cardboard, or corn starch, disposable packaging is wasteful. Most of it is burnt, landfilled, or is still wandering in nature. Only 9% of all plastic waste has been recycled: we can do better!
Returning RePack has a footprint of 36g of CO2 - the equivalent of an e-mail with a large attachment. It's a super simple solution to reduce trash and CO2 emissions.
Sharing #MyRePack experience
Share your RePacking experience with us, tag @originalrepack and #MyRePack to spread the love <3
My FAQ
I have an issue with the reward I was promised.
If you are eligible for a reward (you shopped at a brand offering a RePack reward), you should have received an e-mail to the address provided during checkout.
If you have an issue with your reward, please fill in this form and we will sort it out for you.
Where can I return my RePack?
No matter if you’re in Europe, California, Brazil, or Russia, any mailbox in the world will do the trick.
We encourage you to return the empty bag on your way to work, home, karate class, etc. This way there’s no extra CO2 emissions associated with the transport :)
If you went to a postal office and they never saw a RePack before, no worries. We’re serious, just drop it in a postbox, and it will find its way home.
If you wish to return a product to the brand, you can use the RePack as well, but make sure that the return flap is hidden (just like when you received your package). For the return address and cost, follow the instructions provided by the brand you shopped at.
Do I have to pay to return the empty RePack?
Absolutely not! Returning an empty RePack is entirely free! Make sure the return label is visible and drop it in a mailbox.
If you went to a postal office and they never saw a RePack before, no worries. We’re serious, just drop it in a postbox, and it will find its way home.
If you wish to return a product to the brand, you can use the RePack as well, but make sure that the return flap is hidden (just like when you received your package). For the return address and cost, follow the instructions provided by the brand you shopped at.
What are the brands already offering RePack?
If you are sick of receiving trash when shopping online, RePack will please you. You can find the RePack option at all these stores.
If your favourite brand does not offer RePack at their webstore yet, ask them to get in touch, or let us know!
Did we answer your questions? If you can't find your answer, please visit our Help Center for additional information